Your questions may be answered here
When will my order be shipped?
We generally deliver orders placed until 14:00 on the same day, and the order will be delivered to the cargo within 2 days at the latest.
Which cargo company do you ship with?
Our orders are carried by Yurtiçi Cargo and Aras Cargo . You can choose at the payment stage.
Can I pay by credit card?
Yes, thanks to our secure payment infrastructure, you can make your payments with your credit card and benefit from advantageous installment rates.
Can I return the product I purchased?
Unless stated otherwise in the return policy for the product you purchased, you can return it. For detailed information, visit the relevant page.
I am undecided when choosing a size, what should I do?
If the size chart is complicated for you, please contact us to choose the right size together, we will recommend the most suitable size for you.
I need a special production product, is it possible for you to produce it?
We do not have a special production service, the products we offer are limited to our stocks.
My product was damaged, can you support me in this regard?
We provide support for every product you have purchased from the soracycling.com website. Send us detailed photos of the damaged parts of the product, if it can be repaired, we will be happy to help you.
The product I want appears to be out of stock, what should I do?
Stocks usually remain up to date, sometimes you may see out-of-stock products. Contact us to find out when the product you want will be back in stock.
I'm undecided between two sizes, what should I do?
Intermediate sizes can be annoying, in these cases you should check the size chart and clarify your usage style;
If you want the product to completely cover your body while using it, you should buy the smaller size. If you want to use it comfortably, you can choose the larger size.
Do you have a store where I can see your products?
Our dealers are increasing day by day, you can visit the stores page to check their addresses.
If we do not have a dealer in your area, recommending us to your nearest bicycle store may be a good option.
Pick up from store
The products sold on the soracycling.com website are only sold online and unfortunately there is no option to pick up in store. Our address, which you will see on the contact page, is our production center and warehouse.
Orders created for gifts
If you are placing your order for a gift, you can contact us and we can prepare special packaging for the products in your order. In addition, additional information that the buyer can change the size of the products sent for all orders is sent as standard.
I did not receive an invoice for my order, what should I do?
Written invoices are not sent for your orders, your invoices are sent to the e-mail address you used when you placed the order online. If you have not received the e-mail, contact us and we will send you the invoice for your order by e-mail.
